This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract position, you will play a key role in delivering excellent service by assisting customers with inquiries, processing orders, and ensuring satisfaction. This role is ideal for individuals passionate about helping others and skilled in working in fast-paced environments.
Job Responsibility:
Respond to customer inquiries promptly and professionally via phone and other communication channels
Process and manage customer orders accurately, ensuring all details are captured and verified
Handle inbound calls with efficiency and provide solutions to customer concerns
Assist with outbound calls when necessary to follow up on customer requests or resolve issues
Maintain detailed and organized records of customer interactions and transactions
Collaborate with team members to ensure customer needs are met and share relevant information
Provide information about products or services and guide customers through processes
Identify and escalate complex or unresolved issues to the appropriate departments
Contribute to a positive and supportive team environment by sharing feedback and insights
Uphold company standards for customer service and ensure compliance with policies
Requirements:
Proven experience in a customer service or call center role
Strong ability to handle inbound and outbound calls effectively
Excellent communication and interpersonal skills
Proficiency in order entry and maintaining accurate records
Capability to manage multiple tasks in a fast-paced setting
Familiarity with customer service tools and systems
Problem-solving skills with a focus on customer satisfaction
Reliability and a strong work ethic to meet long-term contract commitments
What we offer:
medical, vision, dental, and life and disability insurance