Customer Service Representative

• Verify shipping, billing, pricing, and purchase order details to ensure accuracy
• Input special instructions and notes related to customer orders and requests
• Maintain and update customer records, including pricing, new items, delivery instructions, and address changes
• Collaborate with sales staff by providing necessary support and updates while they are in the field
• Communicate regularly with both internal and external customers to address inquiries and resolve issues
• Assist with data entry and order intake, supporting other team members when needed
• Audit purchase orders to confirm pricing, quantities, terms of sale, and special shipping instructions
• Document and resolve customer complaints, ensuring prompt and satisfactory solutions
• Process product returns in accordance with established procedures and timelines
• Ensure compliance with company policies, safety standards, and regulatory guidelines in all customer service activities

• Minimum of 2 years of experience in customer service or a related field
• Experience in chemical distribution or manufacturing is a plus
• Strong problem-solving skills and the ability to work independently
• Excellent interpersonal skills with a focus on teamwork and collaboration
• Proven ability to manage multiple tasks in a fast-paced, deadline-driven environment
• Outstanding written and verbal communication skills
• Willingness to work overtime, participate in on-call hours, or handle after-hours responsibilities
• Proficiency in Microsoft Office Suite and familiarity with team collaboration tools

Experience in chemical distribution or manufacturing

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan