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We are looking for a dedicated Customer Service Representative to join our team on a contract basis for a 60-day assignment. In this role, you will provide exceptional support to clients in the mortgage department, ensuring their inquiries are addressed efficiently and with attention to detail. This position is located in Hermitage, Pennsylvania, and offers an excellent opportunity to enhance your skills in the financial services industry.
Job Responsibility:
Respond to inbound calls from mortgage clients, answering questions and resolving issues related to loan statuses and documentation
Make outbound calls to new customers, introducing services and guiding them through the mortgage process
Accurately document customer interactions and ensure all records are updated in the system
Collaborate with internal departments to address client concerns and escalate complex matters as needed
Stay informed about mortgage products, company policies, and regulations to ensure compliance and accurate communication
Deliver a positive and detail-oriented experience to every customer, maintaining a high standard of service
Assist in identifying and resolving customer service challenges efficiently and effectively
Requirements:
Proven experience in customer service, ideally within the mortgage, banking, or financial services sectors
Strong communication skills, both verbal and written, with the ability to convey information clearly
Ability to handle multiple tasks in a dynamic environment and adapt quickly to changes
Excellent attention to detail and organizational skills
Familiarity with call tracking systems or customer management platforms is preferred
A proactive approach to problem-solving and customer resolution
Commitment to providing excellent client service and maintaining strong working relationships
What we offer:
medical, vision, dental, and life and disability insurance