Customer Service Representative Job at Robert Half (South Holland)

Customer Service Representative

Robert Half

Location:
United States , South Holland

Category:
Customer Service

Contract Type:
Not provided

Salary:

20.00 - 24.00 USD / Hour

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Job Description:

We are looking for an experienced Customer Service Representative to join our team in South Holland, Illinois. In this contract position, you will play a key role in maintaining strong customer relationships by processing orders, addressing inquiries, and resolving issues to ensure customer satisfaction. This opportunity is ideal for candidates with a passion for delivering exceptional service and the ability to multitask effectively in a dynamic manufacturing environment.

Job Responsibility:

Build positive and detail-oriented relationships with customers by providing outstanding service and support
Accurately process customer orders into the system, maintaining a success rate of 95% or higher
Confirm receipt of customer orders within three hours of entry to ensure timely communication
Act as a customer advocate to resolve issues by collaborating with relevant departments, including logistics and product specifications
Monitor and report on the company’s performance metrics, ensuring timely delivery of orders
Coordinate with logistics to record and maintain freight rates in compliance with customer contracts
Review outbound reports to verify that shipments align with schedules and resolve any delays or missed deliveries
Generate and review various customer reports, sharing relevant updates with customers or the sales team
Perform daily checks on order entries from other specialists to ensure accuracy
Provide follow-up communication and correspondence to customers as needed to maintain satisfaction

Requirements:

High school diploma or equivalent is required
A minimum of 3-5 years of customer service or administrative experience
Excellent verbal and written communication skills to interact effectively with customers and team members
Strong organizational skills and attention to detail for managing multiple tasks efficiently
Effective time management abilities to prioritize and meet deadlines in a fast-paced environment
Proven problem-solving skills to address and resolve customer concerns
Familiarity with call center operations, inbound and outbound calls, and order entry processes
Demonstrated ability to work collaboratively in a team-oriented environment

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
January 09, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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