Customer Service Representative Job at Robert Half (Omaha)

Job Description

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Omaha, Nebraska. In this role, you will handle a high volume of inbound calls, assist customers with inquiries, and ensure timely and accurate data entry into our systems. This position requires excellent communication skills, the ability to multitask efficiently, and a strong focus on delivering exceptional service. Candidates who are fluent in Spanish are strongly encouraged to apply!

Job Responsibility

Respond promptly to a high volume of incoming calls, averaging 80-100 calls daily, and provide accurate resolutions to customer inquiries
utilize active listening and effective questioning techniques to gather detailed information and record it in proprietary software systems
manage calls ranging from brief interactions to longer discussions, ensuring thorough documentation and escalation when necessary
collaborate with supervisors and internal departments to address complex issues and ensure seamless communication
handle multitasking responsibilities, including responding to internal requests, locating documentation, and sharing information with other teams
follow established guidelines and instructions while applying sound judgment and experience to resolve customer concerns
proactively take initiative to improve processes and maintain attention to detail in all tasks
provide top-notch customer service to ensure satisfaction and build trust with clients
support workers’ compensation inquiries and address specific customer needs efficiently

Requirements

Prior experience in customer service or call center environments is essential
proficiency in answering inbound calls and managing administrative tasks simultaneously
strong data entry skills with a focus on accuracy and attention to detail
ability to communicate effectively in both English and Spanish is highly desired
demonstrated ability to multitask and prioritize in a fast-paced setting
familiarity with Cisco Finesse or similar call management systems is a plus
knowledge of workers’ compensation processes and related administrative requirements
exceptional problem-solving skills and the ability to work collaboratively with internal teams