Customer Service Representative

• Interact with customers via phone, email, and chat to provide timely solutions and support
• Maintain accurate records of customer interactions and transactions
• Collaborate cross-functionally with team members to resolve complex issues
• Recommend process improvements to enhance the customer experience
• Uphold company values with professionalism and empathy in every interaction

• Previous customer service experience preferred
• strong communication and problem-solving skills required
• Proficiency with CRM platforms and Microsoft Office Suite
• Ability to multitask in a fast-paced environment
• High school diploma or equivalent required
• associate’s/bachelor’s degree is an asset

Certified Customer Service Professional (CCSP) or other industry certifications are a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan
• access to top jobs, competitive compensation and benefits, and free online training