Customer Service Representative Job at Robert Half (Pasadena)

Customer Service Representative

Robert Half

Location:
United States , Pasadena

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support emergency preparedness outreach efforts in Pasadena, California. This is a Contract position focused on connecting with residents, answering questions related to preparedness and response, and delivering helpful service with professionalism and empathy. The ideal candidate is comfortable handling a high volume of outbound and inbound communication while keeping accurate records and following established procedures.

Job Responsibility:

Place outreach calls to California residents to share emergency preparedness information and offer support when needed
Address incoming questions about disaster readiness, response steps, and available assistance in a clear and courteous manner
Record call details, customer concerns, and outcomes accurately in the appropriate database or tracking system
Follow approved workflows, communication standards, and call handling procedures to ensure consistent service delivery
Take part in onboarding and ongoing training to stay current on messaging, service expectations, and call center best practices
Manage both inbound and outbound interactions efficiently while maintaining a positive customer experience
Support related administrative tasks such as data entry, email follow-up, appointment coordination, or order-related updates as assigned.

Requirements:

0+ years of experience in customer service, call center support, or a related environment
Ability to handle a high volume of outbound calls and respond professionally to inbound inquiries
Strong verbal and written communication skills with a customer-focused approach
Accurate data entry skills and attention to detail when documenting interactions
Proficiency with Microsoft Word and Microsoft Excel
Comfortable managing email correspondence and other basic administrative support tasks
Ability to follow scripts, procedures, and training guidance while adapting to customer needs.

What we offer: