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We are looking for a Customer Service Representative to support a high-volume logistics operation in Tualatin, Oregon. This Contract position is ideal for someone who communicates clearly, stays organized while managing a large client base, and delivers responsive service across phone and email channels. The person in this role will serve as a key point of contact for customer inquiries, helping ensure requests are handled accurately and professionally in a fast-paced environment.
Job Responsibility
Oversee service support for an assigned portfolio of customers, building familiarity with their needs and ensuring consistent follow-up
Respond to a steady flow of inbound calls, resolve questions efficiently, and provide helpful solutions that reflect strong customer care
Handle email correspondence with professionalism, using clear written communication to address requests, updates, and service-related concerns
Enter and update customer and order information accurately to support timely service coordination
Communicate with customers regarding delivery requests, service availability, and issue resolution in a courteous and confident manner
Manage a high-volume workload while maintaining attention to detail and meeting response expectations
Support both inbound and outbound customer interactions as needed to confirm details, provide updates, and maintain service continuity
Requirements
Prior experience in customer service, call center support, or a similar client-facing role
Ability to manage frequent phone communication while maintaining professionalism and efficiency
Strong written and verbal communication skills with careful attention to accuracy and detail
Typing speed of at least 40 words per minute
Comfortable working in a direct communication environment and able to remain composed during challenging interactions
Positive, dependable attitude with a strong focus on helping customers
Experience with order entry or related administrative support is preferred