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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Elk Grove Village · Job Posted May 27, 2026
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Job Description

We are looking for a Customer Service Representative to join a waste and environmental services organization in Elk Grove Village, Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, handling a high volume of calls, and keeping service details accurate and organized. In this role, you will support customers with account updates, service questions, billing concerns, and order processing while working closely with internal teams to deliver timely resolutions and a positive customer experience.

Job Responsibility

  • Respond to inbound customer inquiries by phone and email, providing clear information about services, account activity, and next steps
  • Coordinate with billing, operations, and other internal departments to investigate service concerns and bring customer issues to resolution
  • Enter customer details, service requests, and account changes into company systems with a high level of accuracy
  • Prepare service agreements, calculate applicable charges, process deposits, and update records for address changes or service cancellations
  • Accept customer payments, assist with deposit-related tasks, and complete routine administrative and office support work
  • Review billing questions and service complaints, resolving straightforward issues directly and escalating more complex matters when needed
  • Identify opportunities to recommend additional services that align with customer needs while maintaining a helpful and attentive approach
  • Promote positive customer relationships by delivering courteous service and seeking practical, safe, and environmentally responsible solutions to service-related concerns

Requirements

  • At least 2 years of customer service experience in a high-volume call environment
  • High school diploma or equivalent required
  • Proficiency with Microsoft Word, Microsoft Excel, email, and general data entry tasks
  • Strong keyboarding, typing, and 10-key skills
  • Excellent verbal communication and customer interaction abilities
  • Experience handling inbound and outbound calls, order entry, and administrative support responsibilities

Nice to have

  • Background in the solid waste industry or a related field preferred
  • Bilingual English and Spanish communication skills, both written and verbal, preferred

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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