Customer Service Representative Job at Randstad (Winnipeg)

Job Description

Randstad Canada is currently seeking experienced and highly organized Customer Service Representative to join a high-performing, collaborative team in Winnipeg. This is an exciting opportunity to grow within a company that values its people, invests in training, and offers advancement opportunities.

Job Responsibility

Taking inbound customer orders and accurately entering them into the Warehouse Management System (WMS) and the KPI Database
Serving as the primary liaison between customers and the company, responding to requests and complaints promptly, and communicating order/receiving discrepancies to achieve agreeable conclusions
Maintaining accurate inventory information for customers through diligent entry of receipts and inbound orders
Liaising with warehouse and operations staff to clarify orders, resolve issues, and ensure seamless picking and shipping processes
Reporting any shipping/receiving errors, revenue adjustments, or significant customer disagreements to the Office Manager in a timely manner
Being prepared to cross-train and perform the duties of other Customer Service Representative positions as required by the needs of the logistics operation

Requirements

Strong verbal and written communication skills to effectively interact with customers and internal teams
Superior attention to detail for accurately entering inventory, orders, and KPI data
Ability to investigate and resolve order discrepancies, billing issues, and customer complaints independently
Excellent capacity for prioritizing multiple tasks, managing a high volume of work, and meeting month-end deadlines
Working knowledge of common office software, including Outlook, MS Office programs, and MS Access
A positive and professional demeanor with a commitment to providing outstanding customer care

What we offer

Competitive Compensation
Free parking on-site
Healthy work-life balance with a Monday-Friday working schedule in the office - no weekend or shift work required
Secure a permanent full-time position
Opportunity to cross-train and gain valuable experience across various customer care and administration functions
Work with a supportive team in a dynamic and central location in Winnipeg

Randstad - All Job Offers