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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , San Marcos

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in San Marcos, California. This Contract to permanent position offers the opportunity to assist customers with their needs while ensuring smooth and accurate order processing. If you are detail-oriented and enjoy problem-solving in a fast-paced environment, this role could be a perfect fit.

Job Responsibility:

  • Process customer orders with precision to ensure accuracy and timely delivery
  • Address and resolve customer inquiries while delivering exceptional support
  • Input data and maintain detailed records to ensure consistency
  • Coordinate shipments and monitor their progress to provide updates to customers
  • Verify and update customer information to ensure data integrity
  • Handle incoming calls and manage both inbound and outbound communication effectively
  • Collaborate with team members to improve customer service processes
  • Monitor delivery schedules and proactively resolve any logistical issues
  • Ensure customer satisfaction by following up on resolved issues
  • Identify opportunities for process improvement to enhance overall service quality

Requirements:

  • Proven experience in customer service or call center roles
  • Ability to manage order entry with a high degree of accuracy
  • Strong communication skills, both verbal and written
  • Experience handling inbound and outbound calls efficiently
  • Familiarity with coordinating shipments and tracking deliveries
  • Competence in data entry and maintaining organized records
  • Problem-solving skills and a proactive approach to resolving customer issues
  • Adept at working in a fast-paced environment while maintaining attention to detail
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 06, 2026

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