Customer Service Representative Job at Robert Half (Oilville)

Job Description

We are looking for a Customer Service Representative to join a team in Virginia on a contract to hire basis. This position focuses on delivering responsive support to customers, preparing accurate quotes and orders, and working closely with sales, shipping, and production partners to keep transactions moving efficiently. The ideal candidate brings strong communication skills, careful attention to detail, and the ability to manage multiple requests while maintaining a high-quality customer experience.

Job Responsibility

Respond to inbound customer questions by phone and email, offering clear guidance on products, order status, and service-related requests.
Prepare and issue pricing quotations for parts and attachments, track quote activity, and follow up with customers to help move opportunities forward.
Enter sales orders accurately for parts, attachments, tracks, and warranty items while confirming specifications, dimensions, and customer requirements.
Support customers and sales representatives with delivery updates, product documentation, brochures, installation materials, images, and other requested resources.
Coordinate with shipping and production teams to help ensure orders are complete, clearly documented, and processed within required timelines.
Assist with return activity by supplying information needed for Return Goods Authorizations and helping communicate next steps to customers.
Contribute to collections efforts by following up on past-due accounts and providing account-related support to internal teams.
Review open orders, drop-ship activity, and in-transit shipments on a regular basis, updating records and notes to keep information current.
Manage order revisions carefully by attaching updated documentation and communicating changes to the appropriate internal stakeholders

Requirements

At least 1 year of experience in customer service, call center support, or a similar customer-facing role.
Background in order entry and handling inbound customer calls in a fast-paced business environment.
Strong written and verbal communication skills with the ability to interact professionally with customers and internal teams.
High level of accuracy and attention to detail when preparing quotes, entering orders, and updating records.
Ability to organize multiple priorities, follow through on open items, and meet expected response times.
Comfortable supporting both customer service and inside sales-related activities.
Proficiency with standard office systems and the ability to learn internal order and tracking tools quickly.