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IAG GBS Logo IAG GBS · Customer Service

Customer Service Representative

United States, Iowa City · Job Posted May 30, 2026
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Job Description

As a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency. Whether assisting with orders or resolving issues, your commitment to outstanding service will shine through.

Job Responsibility

  • Provide friendly and attentive service to customers both over the phone and in-person.
  • Assist customers with placing orders, customizing pizzas, and answering menu questions.
  • Upsell additional menu items and promotions to enhance customer satisfaction.
  • Handle inquiries, concerns, and complaints with empathy and professionalism.
  • Accurately enter orders into the system and process payments.
  • Maintain cleanliness and organization within the store

Requirements

  • A team player who is punctual and has a positive attitude!
  • A fun and friendly person, who is comfortable talking to customers.
  • Ability to work efficiently in a fast-paced environment.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
  • Excellent communication and interpersonal skills.
  • Flexibility to work evenings, weekends, and/or holidays.
  • You are at least 16 years of age.

What we offer

  • A fun, rewarding and fast paced working environment
  • Full training with an industry leading brand
  • Health insurance
  • Excellent career with great opportunities for internal promotion.
  • Awesome discounts on Pizza!
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