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Customer Service Representative

evonik.com Logo

Evonik Industries

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Location:
United States , Piscataway, NJ

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

61200.00 - 102000.00 USD / Year
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Job Description:

Responsible for the successful handling and processing of domestic, imported and export orders from customer order placement through invoicing.

Job Responsibility:

  • Coordinates the placement of customer orders. Tasks include: order entry, processing, tracking, billing and follow up to make sure customer requirements are met. Review inventory to ensure on time deliveries
  • Maintain feedback loop with Sales and Marketing managers as well as Supply Chain to ensure focused consistent service to customers
  • Ensure customer satisfaction by properly identifying and meeting their requirements. Capture, input and investigate non-conformances/customer complaints ensuring that corrective action steps are determined and implemented
  • Communicates frequently with logistics, distributors and sales representatives
  • Maintain accurate and current information as it relates to current and anticipated customer requirements
  • Communicate product, pricing, availability, delivery and certificate of analysis information to customers
  • Monitor customer credit information in conjunction with Accounts Receivables department. Follow up on customer short pays
  • Maintain system master files for customers, customer requirements, pricing, rebates, and commissions
  • Responsible for weekly and monthly reports as directed
  • Provide back up for other customer support functions as needed

Requirements:

  • Bachelor Degree preferred and 5 years comparable business experience
  • Excellent communication and interpersonal skills
  • SAP Required
  • Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
  • Understanding of Logistics/Operations and impact to fulfilling customer’s orders
  • Ability to work independently under limited supervision and demonstrate a high degree of personal accountability
  • Ability to make decisions and recommendations within authorized parameters
What we offer:
  • Medical, dental, and vision benefits
  • Paid time off plan
  • 401(k) savings plans
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • Employee Assistance Program
  • Voluntary Benefits and Employee Discounts
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Tuition Reimbursement

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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