Customer Service Representative

• Coordinate and accept all patient orders, ensuring financial and therapy qualifications
• Provide exceptional customer service with professional phone etiquette
• Review and qualify orders according to Medicare, Medi-Cal, and contracted payer guidelines
• Collaborate with clinical staff for complex patient orders
• Work with Distribution Manager to ensure timely deliveries and address service failures
• Support departments with strong communication skills and accurate documentation
• Monitor daily and weekly intake reports, open order reports, and participate in Performance Improvement activities
• Respond to customer complaints and track for quality improvement
• Support organizational goals, policies, and shipping processes for medical supplies

• Attention to detail, strong analytical and problem-solving ability
• Effective teamwork, oral and written communication skills
• Experience with inbound/outbound call management (call center preferred)
• Ability to maintain confidentiality and adaptability to changing environments
• Knowledge of Medicare, Medi-Cal, and private insurance highly desired
• bilingual a plus

bilingual a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan
• free online training