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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Fort Worth

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Fort Worth, Texas. In this role, you will play a vital part in ensuring smooth communication with customers, managing orders, and maintaining accurate data records. The ideal candidate is detail-oriented, eager to learn, and committed to delivering exceptional service.

Job Responsibility:

  • Respond to customer inquiries and provide clear information regarding pricing, delivery schedules, and other details
  • Assist in setting up new customer accounts and ensuring all necessary documentation is completed
  • Maintain a detail-oriented and supportive approach during all interactions to foster positive relationships
  • Process customer orders accurately in the system and coordinate with internal departments as needed
  • Review expedited orders to ensure compliance with company guidelines before approval
  • Provide required documentation, including specification sheets, drawings, and certifications
  • Update and manage data across multiple customer portals to ensure accurate records
  • Upload essential documents such as order confirmations and shipping details to relevant systems
  • Monitor data quality and address discrepancies to prevent downstream issues

Requirements:

  • Minimum of 2 years of experience in customer service or a related field
  • Proficiency in handling customer inquiries and managing order entries
  • Skilled in answering inbound and outbound calls with a focus on professionalism
  • Experience working with purchase orders and processing high-volume data entries
  • Strong attention to detail and ability to ensure accuracy in all tasks
  • Demonstrated ability to manage multiple customer portals and maintain organized records
  • Effective communication skills, both written and verbal
  • Capacity to work collaboratively with cross-functional teams
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

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