Customer Service Representative

• Handle customer orders, whether received directly or through account managers, ensuring accuracy and timeliness
• Place orders for materials and supplies required for production, coordinating with procurement teams
• Maintain consistent communication with customers regarding order statuses, quotations, changes, confirmations, as well as addressing complaints and inquiries
• Process purchase orders, manage account credits, and update customer information in company systems
• Collaborate with production teams to meet delivery schedules and uphold customer expectations
• Utilize organizational systems to monitor and support on-time deliveries
• Manage multiple accounts for small to medium-sized customers with diverse and complex needs
• Work closely with manufacturing staff to understand production processes and align customer requirements
• Support sales and shipping operations to ensure smooth workflows and customer satisfaction

• High school diploma or equivalent educational background
• Proven experience in customer relations, with at least five years of relevant experience
• industry-specific experience is preferred
• Familiarity with manufacturing environments and processes, including production workflows
• Proficiency in computer data entry and ability to manage customer data effectively
• Experience within the corrugated box industry is highly advantageous
• Strong customer focus, with excellent communication and interpersonal skills
• Ability to remain composed and proactive in managing challenges and complex accounts
• Demonstrated integrity, trustworthiness, and a commitment to delivering quality service

Experience within the corrugated box industry is highly advantageous

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan