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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Brentwood · Job Posted June 29, 2026
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Job Description

We are looking for a Customer Service Representative to support a high-volume service environment in Tennessee. This Long-term Contract position focuses on delivering attentive assistance to customers, handling incoming inquiries with care, and ensuring accurate order processing. The ideal candidate brings strong communication skills, a customer-first mindset, and the ability to manage both phone-based support and administrative follow-up with care.

Job Responsibility

  • Provide regular updates on enrollment progress to clients, sales teams, and project stakeholders
  • Serve as a point of contact between vendors and clients to resolve payment concerns and discuss terms
  • Address vendor objections with effective communication and alternative solutions
  • Handle a high volume of incoming and outgoing calls in a professional and timely manner
  • Utilize multiple systems and tools to navigate accounts and support vendors efficiently
  • Maintain clear, professional communication across customers, internal teams, and leadership
  • Identify opportunities to promote additional services or solutions when appropriate
  • Route calls or inquiries to the appropriate departments as needed
  • Deliver accurate account details quickly in a fast-paced environment
  • Collaborate with team members while demonstrating strong interpersonal skills
  • Multitask effectively—listening, documenting, problem-solving, and navigating systems simultaneously
  • Complete additional duties as assigned to support business needs

Requirements

  • Prior experience in customer service or call center support is required
  • Ability to manage inbound and outbound calls with professionalism and confidence
  • Strong data entry and order entry skills with close attention to detail
  • Clear verbal and written communication skills for interacting with customers and internal teams
  • Comfortable working in a fast-paced environment while handling multiple tasks accurately
  • Proficiency in standard computer systems and the ability to learn new tools quickly
  • Demonstrated commitment to providing responsive, customer-focused service

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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