CrawlJobs Logo
Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Oakland Contract work · Job Posted June 29, 2026
Apply Position
Job Link Share

Job Description

We are looking for a detail-focused Customer Service Representative to support a manufacturing team in Oakland, New Jersey. This Long-term Contract opportunity is ideal for someone who can coordinate order-related activity, maintain accurate reporting, and keep communication moving across sales, engineering, production, and leadership. The position is onsite and requires a highly organized individual who is comfortable managing administrative processes, tracking project status, and presenting updates in meetings.

Job Responsibility

  • Manage incoming customer order activity by coordinating updates across internal teams and ensuring information is processed accurately and on time
  • Maintain and refine Excel-based trackers to monitor confirmed projects, status changes, and outstanding items requiring follow-up
  • Generate operational and customer service reports from Oracle and other internal systems to support leadership decision-making
  • Compile daily, weekly, and monthly reporting for customer service and broader business needs with a strong focus on accuracy
  • Communicate with sales, engineering, and production teams to gather current project details and resolve missing or unclear information
  • Support leadership with behind-the-scenes administrative work, including documentation updates, report preparation, and status tracking
  • Participate in recurring sales meetings and contribute clear updates on project activity, customer issues, and reporting insights
  • Present collected data and project information during conference calls or internal meetings when needed
  • Monitor key metrics and keep records current to help the department stay organized in a fast-moving environment.

Requirements

  • Prior experience in customer service, customer support administration, or order processing within a fast-paced business setting
  • Advanced proficiency in Microsoft Excel, with the ability to maintain trackers, organize data, and produce accurate reports
  • Experience working with order information and business systems such as Oracle
  • Strong written and verbal communication skills, including the ability to share updates clearly with cross-functional teams and leadership
  • Demonstrated organizational and project coordination skills with the ability to manage multiple priorities at once
  • Solid analytical and mathematical ability for data review, reporting, and status tracking
  • Comfortable handling inbound and outbound communication related to customer service and order follow-up
  • High attention to detail and the ability to respond quickly to changing business needs while maintaining accuracy.

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Service Representative

8 matching positions

New

Customer Service Representative

Our client is in need of a Customer Service Representative to join a busy team i...
Location
Location
United States , Seguin
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Enjoy supporting customers
  • Handle administrative tasks accurately
  • Deliver detail-focused service experience in both English and Spanish
Job Responsibility
Job Responsibility
  • Manage incoming customer orders and process related payments with accuracy and timeliness
  • Create, update, and maintain customer account records, ensuring information remains complete and current
  • Respond to customer concerns by identifying issues, explaining solutions, coordinating corrections, and confirming resolution
  • Handle account adjustments and related documentation to support accurate financial records
  • Gather customer feedback and service trends to help management identify product or service improvement opportunities
  • Provide day-to-day administrative and back-office support to keep customer service operations organized and efficient
  • Perform data entry tasks with strong attention to detail, including numeric information and account updates
  • Assist with additional duties as needed to support team objectives and business operations
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

We are looking for a Customer Service Representative to join a collaborative tea...
Location
Location
United States , Saint Clair Shores
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer service, order entry, data entry, or general operations support
  • Strong ability to multitask effectively without losing accuracy or momentum
  • High level of attention to detail and comfort handling a variety of responsibilities during the workday
  • Ability to learn and use business software such as QuickBooks, Salesforce, and Google Drive
  • Experience with email communication and clear, well-structured written correspondence
  • Willingness to assist with warehouse-related tasks, including picking and shipping items weighing up to 16 lbs
  • Comfortable working in a small team environment with a flexible, hands-on approach to daily work
Job Responsibility
Job Responsibility
  • Respond to inbound customer inquiries via phone and email, providing accurate and timely assistance
  • Prepare pricing quotes and accurately manage billing information
  • Coordinate the picking and shipping of products from the warehouse, ensuring all items meet quality standards
  • Maintain and update records using tools such as QuickBooks, Salesforce, and Google Drive
  • Schedule appointments and manage calendars to support team efficiency
  • Collaborate with other departments to resolve customer issues and improve processes
  • Handle multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively
  • Foster a positive and respectful relationship with customers and team members alike
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

We are looking for a Customer Service Representative to support customers in the...
Location
Location
United States , Little Ferry
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in customer service, order management, or a similar support-focused role
  • Working knowledge of SAP and comfort using customer or order management systems such as Siebel
  • Experience entering orders and managing sales quote activity with a high degree of accuracy
  • Strong written and verbal communication skills with the ability to coordinate effectively across departments
  • Proven ability to research issues, solve problems, and provide timely follow-up to customers
  • Solid organizational skills and the ability to manage multiple tasks in a fast-paced environment
  • Background supporting customers within aerospace or another technical industry is preferred
Job Responsibility
Job Responsibility
  • Deliver courteous, attentive support that creates a positive experience for customers throughout each interaction
  • Work closely with internal teams to help keep spare parts orders moving on schedule and communicate progress as needed
  • Receive quote requests from customers, prepare order-related documentation, and process approved requests into sales orders
  • Investigate account or order issues, identify practical solutions, and coordinate with the appropriate parties to resolve concerns
  • Provide customers with shipping updates and follow through to confirm they have the information they need
  • Maintain accurate records of customer activity, transactions, and service issues within Siebel
  • Prepare routine reports and complete documentation required to support customer service operations
  • Connect customers with additional internal departments or external vendors when specialized service information is needed
  • Handle administrative assignments and other support tasks requested by the management team to meet business needs
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Customer Service Representative

We are looking for a Customer Service Representative to join a long-term contrac...
Location
Location
United States , Milwaukee
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in customer service, call center support, order management, or a related customer-facing role
  • Ability to manage inbound calls and customer inquiries professionally while maintaining accuracy and responsiveness
  • Experience with order entry, order status communication, and routine issue resolution in a business environment
  • Strong written and verbal communication skills with the ability to collaborate effectively across multiple departments
  • Highly organized and process-oriented, with solid attention to detail and the ability to manage multiple tasks at once
  • Comfortable working in a team setting and adapting to changing priorities in a fast-paced environment
  • Demonstrated problem-solving skills, sound judgment, and a dependable work ethic
  • Proficiency using business systems and reference tools to document activity, track orders, and support customer needs
Job Responsibility
Job Responsibility
  • Build a strong understanding of assigned customers, including their products, purchasing patterns, key contacts, account priority, and other business considerations that affect service needs
  • Partner closely with sales, engineering, and related internal teams to gather account information and ensure customer requests are handled accurately and efficiently
  • Respond promptly to service concerns involving complaints, returns, credits, shipment follow-up, and order adjustments while working to achieve positive customer outcomes
  • Monitor quotations and open orders using available data so customers receive timely updates and accurate status information
  • Stay informed about product updates, account changes, and representative assignments that may affect customer communication or order processing
  • Maintain useful reference materials and contribute ideas that improve departmental workflows, consistency, and service quality
  • Coordinate with engineering, marketing, product support, quality, planning, and shipping teams to address application questions and customer inquiries
  • Assist with transactional support such as order entry, status requests, inbound customer communication, and basic issue handling during periods of increased workload or transition activity
  • Contribute to a team-oriented environment by helping coworkers balance priorities and meet service expectations when coverage is needed
What we offer
What we offer
  • Access to top jobs
  • competitive compensation
  • benefits
  • free online training
  • medical insurance
  • vision insurance
  • dental insurance
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

We are looking for a Customer Service Representative to join a paper and packagi...
Location
Location
United States , DeSoto
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in customer service, preferably in an order processing, order entry, or account support environment
  • Ability to manage multiple customer requests while maintaining accuracy and attention to detail
  • Strong communication skills with the ability to interact positively and professionally with customers and internal teams
  • Proven ability to remain calm under pressure and resolve issues with a thoughtful, problem-solving approach
  • Experience supporting inbound calls and general customer inquiries in a fast-paced setting
  • Comfort working cross-functionally with sales or other departments to meet customer expectations
  • Availability to work permanent hours in an office setting four days per week
Job Responsibility
Job Responsibility
  • Manage customer orders from initial entry through completion, ensuring information is accurate and processed in a timely manner
  • Update existing orders as customer needs change and confirm adjustments are reflected correctly in internal records
  • Track open orders and proactively communicate status updates, timelines, and issue resolution to customers
  • Maintain accurate order and account details within Oracle and other business systems as needed
  • Partner closely with the sales team and other internal stakeholders to coordinate customer requests and support account activity
  • Respond to inbound customer inquiries with professionalism, empathy, and a service-oriented mindset
  • Handle concerns and unexpected issues with composure, identifying practical solutions that support both the customer and the business
  • Contribute to a positive customer experience through consistent follow-up and clear communication across phone and email channels
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

We are seeking a reliable and professional Customer Service Representative to su...
Location
Location
United States , Mooresville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2+ years of customer service experience required
  • Previous high-volume call center experience strongly preferred
  • Proficiency with CRM systems (Salesforce, HubSpot, or similar)
  • Working knowledge of Microsoft Office Suite (Outlook, Word, Excel)
  • Strong verbal and written communication skills
  • Ability to multitask and manage a high volume of inquiries efficiently
  • Detail-oriented with strong organizational and problem-solving skills
  • Ability to work both independently and as part of a team
Job Responsibility
Job Responsibility
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Resolve issues related to orders, billing, account updates, and general service questions
  • Document all interactions accurately within the company’s CRM system
  • Maintain a high level of customer satisfaction through clear communication and problem-solving
  • Escalate complex issues as needed to appropriate departments
  • Meet performance metrics including response time, call quality, and resolution goals
  • Support additional administrative or customer support tasks as needed
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Free online training
Read More
Arrow Right
New

Customer Service Representative

Location
Location
United States , Alpharetta
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer service within a fast-paced call center, order management, or supply chain support environment
  • Working knowledge of procurement, logistics, inventory coordination, and purchase order management
  • Ability to manage high volumes of inbound and outbound communication while maintaining accuracy and strong response times
  • Experience with PeopleSoft, SAP, or another enterprise system used for order entry and operational tracking
  • Understanding of vendor coordination, delivery scheduling, and end-to-end order processing activities
  • Strong written and verbal communication skills with the ability to interact effectively with customers, vendors, and internal teams
  • Excellent organizational skills and the ability to balance competing priorities with minimal supervision
Job Responsibility
Job Responsibility
  • Serve as a primary point of contact for customers by responding to inbound inquiries and providing timely updates on orders, shipments, and service needs
  • Enter and manage customer orders with accuracy, ensuring purchase order details, inventory availability, and delivery requirements are properly recorded
  • Coordinate with vendors, carriers, and internal teams to support procurement activity, shipment scheduling, and order fulfillment
  • Monitor the progress of open orders and proactively address delays, discrepancies, or delivery concerns to maintain a high level of customer satisfaction
  • Handle both incoming and outgoing communication related to order status, vendor follow-up, and issue resolution in a high-volume setting
  • Use systems such as PeopleSoft, SAP, or similar platforms to review transactions, update records, and maintain accurate operational data
  • Support inventory and logistics processes by tracking product movement, confirming shipment details, and helping ensure smooth order flow
  • Organize and prioritize multiple service requests at once while maintaining professionalism, responsiveness, and attention to detail
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

We are looking for a Customer Service Representative to join our team in a Long-...
Location
Location
United States , Milwaukee
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer service experience, preferably in a call center, manufacturing, or order management environment
  • Experience handling order entry, inbound calls, and customer inquiries with accuracy and professionalism
  • Ability to manage multiple tasks in a structured, process-oriented manner while meeting deadlines
  • Strong communication skills with the ability to work effectively across internal teams and with external customers
  • Proven attention to detail when updating records, tracking orders, and responding to customer issues
  • Problem-solving skills and sound judgment when addressing routine service concerns and escalations
  • Comfortable working collaboratively in a team setting and assisting coworkers during high-volume periods
Job Responsibility
Job Responsibility
  • Build a strong understanding of assigned customers, including their products, purchasing patterns, key contacts, and service expectations
  • Partner closely with sales, engineering, and other internal teams to gather information needed to respond accurately to customer requests
  • Resolve customer concerns related to returns, shipment follow-up, credits, adjustments, and complaints in a timely and thorough manner
  • Monitor quotes and open orders to help maintain awareness of timelines, status changes, and customer commitments
  • Stay informed on product updates, account changes, and representative assignments that may affect customer communication or order handling
  • Maintain organized reference materials and contribute ideas that improve workflow efficiency and service consistency
  • Communicate effectively with departments such as quality, planning, shipping, marketing, and product support to address inquiries and application-related questions
  • Provide day-to-day assistance with order entry, inbound customer contact, status requests, and basic issue handling while supporting team workload as needed
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right