Customer Service Representative Job at Valvoline Global (Dordrecht)

Customer Service Representative

Valvoline Global

Location:
Netherlands , Dordrecht

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Service Representative is the first point of contact in the after sales process for Valvoline Europe customers. In this role, you will process incoming customer orders and requests, from order receipt, through delivery to invoicing. You have an assigned number of customers. Also, you will deal with customer complaints in an effective and professional matter to ensure and improve the customer satisfaction. The person in this role will be expected to have excellent customer relationship and communication skills and can engage with, and influence both external and internal customers and stakeholders. This position reports to the Customer Service Supervisor.

Job Responsibility:

Order management: order entry, orders processing and follow up through the whole process also through EDI, DASH or other integrated tools
Respond to customer product inquiries, requests and satisfaction issues
Instruct and liaise with warehouses, production facilities and carriers to prepare and arrange the shipment of goods
Execute Daily reports for Sales Order Management
Maintain Customer Master Data integrity (Winshuttle)
Provide proactive communication to internal and external customers
Support the organization by delivering excellent Customer Service and improve customer satisfaction
Utilize research skills to troubleshoot customer issues
Interface and close cooperation with regional business managers and their team members
Handling of complaints from beginning till closure including Service Cloud processing

Requirements:

Minimum high school education degree
Available to work in a hybrid setting (minimum 3 days in the office)
Preferably experience in an international environment
Preferably experience in oil and gas industry, chemicals or related industries
Experience in using Microsoft Windows applications and ERP Systems preferably SAP ECC, Service Cloud and OMP
Excellent communication skills - accurate, polite, and competent
Can work in a fast-paced environment with complex business scenarios
Customer and service-oriented attitude
Pro-active team player with a can do and hands-on mentality
Fluent in English and Dutch (including written and verbal skills)

Nice to have:

Preferably experience in an international environment
Preferably experience in oil and gas industry, chemicals or related industries

Additional Information:

Job Posted:
January 19, 2026

Work Type:

Hybrid work

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