Customer Service Representative Job at Robert Half (Fairfield)

Customer Service Representative

Robert Half

Location:
United States , Fairfield

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support a busy service operations team in Fairfield, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, managing service-related documentation, and working in a fast-paced call center environment. The person in this role will handle a steady volume of inquiries, update service records, and coordinate closely with internal teams and external partners to keep requests moving efficiently. This opportunity includes structured onboarding and hands-on training to build product knowledge and customer communication skills.

Job Responsibility:

Review incoming service requests and confirm warranty eligibility, part details, and unit pricing before processing
Enter, update, and monitor service tickets in the system while maintaining complete and accurate documentation
Manage return requests for quality review and follow product status through each stage of the process
Respond to a high volume of inbound calls and provide clear, timely updates to customers and service partners
Work closely with technicians, managers, distributors, and contractors to resolve questions and move service issues forward
Check product availability and related order information to support accurate request handling
Communicate professionally with customers regarding service needs, request progress, and next steps
Participate in in-person onboarding and side-by-side training, then transition to a hybrid schedule once fully trained and approved

Requirements:

Previous experience in customer service, call center support, or a similar high-volume service environment
Ability to manage approximately 20 to 30 calls per day while maintaining professionalism and accuracy
Strong data entry and computer skills, including confidence working within ticketing or order entry systems
Experience handling inbound calls and providing effective support to customers and internal teams
Comfortable reviewing service details such as warranties, pricing, and product availability
Strong verbal and written communication skills with the ability to interact with customers, technicians, and business partners
Organized approach to multitasking, recordkeeping, and follow-up in a fast-paced setting

What we offer: