Customer Service Representative Job at Robert Half (Rockaway)

Customer Service Representative

Robert Half

Location:
United States , Rockaway

Category:
Customer Service

Contract Type:
Not provided

Salary:

20.00 - 25.00 USD / Hour

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Job Description:

A busy company in the Rockaway area is seeking a Customer Service Representative to join their growing company. This Customer Service Representative will get the chance to join a dynamic team that works well with each other and offers work schedule flexibility. This Customer Service Representative role involves managing client relationships, addressing inquiries, and ensuring a seamless customer experience. The ideal Customer Service Representative will excel in communication, problem-solving, and attention to detail while supporting various internal teams to deliver exceptional service.

Job Responsibility:

Respond promptly to customer inquiries regarding products, services, and delivery schedules
Process orders, invoices, and payments accurately while maintaining detailed records
Investigate and resolve customer issues by identifying solutions and coordinating with relevant teams
Update and manage customer account information to ensure accuracy and completeness
Provide administrative assistance to the sales department to support their operations
Collaborate with logistics, finance, and technical teams to ensure smooth order fulfillment
Handle inbound and outbound calls to address customer concerns and provide solutions
Monitor customer feedback and contribute to service improvement initiatives
Ensure compliance with company policies while addressing client needs effectively

Requirements:

High school diploma or equivalent educational qualification is required
Minimum of 3 years of experience in customer service, preferably in technical or industrial sectors
Proficiency in Microsoft Office and other relevant tools for administrative tasks
Strong communication skills to interact with international clients, including distributors and corporate accounts
Ability to manage multiple priorities while maintaining attention to detail
Experience in handling order entry and managing customer accounts
Detail-oriented approach with a focus on delivering excellent customer service
Ability to work both independently and collaboratively within a team environment

What we offer: