Customer Service Representative

• Respond to customer inquiries by phone and create service cases to document and track reported issues through resolution
• Describe available products, service features, and associated fees in a clear manner so customers can make informed decisions
• Use call center platforms and internal service tools efficiently to access account details, complete updates, and assist customers without unnecessary delays
• Resolve common customer concerns by following established procedures and escalating more complex matters when additional guidance is needed
• Meet performance expectations by maintaining strong call quality, accurate documentation, and productivity standards
• Encourage customers to use online and automated self-service resources when those options provide a faster or more convenient experience
• Share information about current promotions, enhanced offerings, and upgraded solutions that may fit customer needs
• Provide pricing details, prepare customer quotes, and recommend prepay options when appropriate
• Support additional service and administrative tasks as assigned to help the team meet daily operational goals

• Previous experience in customer service, call center support, or a similar client-facing role
• Strong data entry skills with careful attention to accuracy and detail
• Ability to research account or service issues and communicate findings clearly to customers
• Comfortable handling email correspondence and documenting customer interactions professionally
• Experience preparing customer quotes or discussing pricing information with customers
• Spanish language skills are preferred and can be valuable when assisting a diverse customer base
• Solid communication skills, sound judgment, and the ability to follow established procedures in a structured environment

Spanish language skills

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan