Customer Service Representative Job at Robert Half (Medina)

Job Description

We are looking for a Customer Service Representative to join a manufacturing team in Medina, Ohio in a contract role with the potential to become permanent. This position supports customers, sales partners, and internal teams by coordinating orders, resolving inquiries, and keeping account information current across multiple product lines. The ideal candidate brings strong communication, organization, and follow-through, along with the ability to manage details accurately in a fast-paced, in-person environment.

Job Responsibility

Coordinate customer orders from initial request through post-order follow-up, ensuring each step is completed accurately and on schedule
Work closely with sales, intake, and quoting teams to gather needed details, answer questions, and support active projects across product categories
Participate in project kickoff discussions and help maintain alignment between customer expectations, sales activity, and operational requirements
Maintain customer account records, open order tracking, shared documentation, and portal updates so information remains current and accessible
Monitor order status, revise shipping or lead-time details when needed, and communicate changes promptly to customers and sales representatives
Process payment or deposit collection when required and support related account inquiries with professionalism and accuracy
Prepare and release order tickets within established timelines, including time-sensitive console orders and direct shipment activity
Conduct stock availability checks, send shipment notifications for direct-ship orders, and handle service requests related to national, hospitality, international, private label, and other assigned accounts

Requirements

At least 1 year of experience in customer service, order entry, sales support, or a related administrative role
Strong verbal and written communication skills with the ability to respond clearly to customers and internal teams
Proficiency with computer systems and business applications, including order management tools, customer portals, and shared documentation platforms
Demonstrated ability to stay organized, manage multiple priorities, and meet deadlines in a fast-paced setting
High attention to detail and accuracy when processing orders, updating records, and handling account information
Ability to work independently with sound judgment while maintaining a dependable, proactive, and structured approach
Experience in a manufacturing environment and familiarity with inbound calls, outbound follow-up, quotes, payments, or account inquiries is preferred
Exposure to customer service platforms such as Zendesk is a plus

Nice to have

Experience in a manufacturing environment and familiarity with inbound calls, outbound follow-up, quotes, payments, or account inquiries
Exposure to customer service platforms such as Zendesk

What we offer

medical, vision, dental, life and disability insurance
401(k) plan

Robert Half - All Job Offers

Select Country

Customer Service Representative

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?