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We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. This long-term contract position requires someone who is detail oriented, passionate about assisting residents, and able to resolve issues efficiently. As part of the maintenance department, you will play a key role in ensuring quality service and smooth communication between residents and the maintenance team.
Job Responsibility:
Respond to incoming calls from residents regarding maintenance issues or concerns
Accurately document and process service requests and work orders
Coordinate with the maintenance team to ensure timely resolution of reported issues
Provide clear and empathetic communication to residents regarding the status of their requests
Maintain detailed records of interactions and follow-ups in the system
Handle both inbound and outbound calls related to maintenance inquiries
Ensure all service tickets are completed and passed to the appropriate team promptly
Collaborate with team members to improve customer service processes and outcomes
Adhere to company policies and procedures while delivering high-quality service
Requirements:
Minimum of 2 years of experience in a customer service or call center environment
Proficient in handling inbound and outbound calls efficiently
Strong ability to process work orders and maintain accurate documentation
Excellent communication skills, both verbal and written
Familiarity with order entry systems and ticketing processes
Ability to work collaboratively with teams and handle multiple tasks simultaneously
Strong problem-solving skills and attention to detail
Commitment to delivering exceptional service to residents