Customer Service Representative

• Communicate effectively with customers, vendors, and internal teams to ensure smooth processing of work orders
• Provide excellent customer service by answering phone calls and assisting walk-in clients with professionalism and enthusiasm
• Accurately input orders for stock glass, shop supplies, and office materials into the system
• Track and manage inventory levels to ensure timely replenishment and availability of essential items
• Coordinate and prioritize orders with vendors, builders, and other partners to meet deadlines
• Prepare cost estimates based on client descriptions or technical drawings
• Submit fabrication orders to the onsite shop and external vendors, ensuring accuracy and timeliness
• Schedule client deliveries and installations, maintaining clear communication throughout the process
• Manage accounts receivable, including posting checks and coding invoices appropriately
• Handle general administrative tasks such as maintaining petty cash, processing credit card receipts, and organizing data and files

• Proficiency in basic math, geometry, and working with percentages, fractions, and decimals
• Ability to read and interpret measurements using a tape measure
• Strong critical thinking and problem-solving skills to address customer and operational needs
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Understanding of construction procedures, work scopes, and specifications
• Exceptional customer service skills with a proven ability to communicate effectively both verbally and in writing
• Highly organized with excellent time management and attention to detail
• Previous experience in customer service or office administration is preferred

Previous experience in customer service or office administration

• Medical
• Vision
• Dental
• Life and disability insurance
• 401(k) plan