Customer Service Representative Job at Robert Half (Columbus)

Customer Service Representative

Robert Half

Location:
United States , Columbus

Category:
Customer Service

Contract Type:
Not provided

Salary:

21.00 USD / Hour

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Job Description:

This Customer Service Representative role supports Retail Banking colleagues by providing high-quality inbound phone support, coaching, and issue resolution in a fast-paced call center environment.

Job Responsibility:

Provide inbound phone support to Retail Banking colleagues regarding policies, procedures, systems, and customer service scenarios
Deliver coaching and guidance to promote best practices and elevate the customer experience
Resolve complex customer issues end-to-end while meeting service level agreements
Support overflow calls from other Lines of Business (Business Banking, Wealth Management, Lending)
Identify and recommend process improvements to enhance workflows and service quality
Maintain accurate documentation in CSC systems
Participate in team huddles, calibrations, and ongoing training
Perform additional duties as assigned

Requirements:

Ability to work 100% onsite and commit to the full 3-month contract assignment
Availability to work variable 8-hour shifts within operating hours (7:00 AM – 8:00 PM, 7 days/week) after training
Previous experience in customer service or call center support, handling inbound phone calls
Strong verbal communication, problem-solving, and customer service skills
Ability to navigate multiple systems, follow procedures, and document interactions accurately
Comfortable working in a fast-paced, performance-driven call center environment
Willingness to support overflow calls and participate in ongoing training and team collaboration

What we offer: