Customer Service Representative Job at Robert Half (Tempe)

Customer Service Representative

Robert Half

Location:
United States , Tempe

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a motivated Customer Service Representative to join a dynamic team in Tempe, Arizona. This Contract to permanent position offers an excellent opportunity to build a career in the mortgage and financial services industry. The role involves working on-site in a fast-paced call center environment, providing exceptional support to customers with mortgage-related inquiries.

Job Responsibility:

Respond to inbound customer calls regarding mortgage payments, escrow queries, and general loan account issues
Initiate outbound calls to assist customers with overdue or missed mortgage payments
Deliver accurate and detail-oriented customer service while addressing a variety of inquiries
Maintain detailed and precise documentation of all customer interactions in the internal system
Ensure compliance with company policies and industry regulations during all customer interactions
Participate in training and development sessions to enhance job performance and knowledge
Collaborate with team members to meet service quality goals and provide seamless support
Handle high call volumes with efficiency and attention to quality
Adapt to changes in processes or systems to continuously improve service delivery

Requirements:

Previous experience in customer service, including roles in call centers, retail, administrative support, or similar fields
Strong communication skills with the ability to resolve customer issues effectively
Demonstrated ability to manage high call volumes with attention to detail
Willingness to work on-site Monday through Friday and one half day one Saturday per month
Interest in learning about the mortgage industry and developing a long-term career
Attention to detail and accuracy in documenting customer interactions
Ability to follow compliance guidelines and maintain confidentiality
Proficiency in handling inbound and outbound calls efficiently

What we offer: