Customer Service Representative

• Respond promptly and professionally to a variety of customer inquiries regarding transactions, products, and services
• Resolve disputes and address complaints with a focus on customer satisfaction
• Collaborate with internal teams such as engineering, procurement, production, quality, sales, and shipping to ensure timely delivery and service
• Act as a liaison for technical support, providing basic assistance and guidance on products and services
• Verify and clarify order details, pricing, and shipping methods to ensure accuracy
• Maintain and organize documentation to support customer transactions and communications
• Utilize Microsoft Office Suite tools, including Word, Excel, and Outlook, to manage daily tasks effectively
• Prioritize and manage multiple tasks in a fast-paced work environment
• Communicate clearly and professionally in both verbal and written formats
• Identify and troubleshoot technical issues, offering solutions to customers as needed

• Previous experience in a customer service role, preferably within a call center environment
• Proficiency in using Microsoft Office Suite, particularly Excel, Word, and Outlook
• Strong ability to handle inbound and outbound calls effectively
• Skilled in data entry and order processing with high attention to detail
• Excellent communication and interpersonal abilities to build rapport with customers and team members
• Demonstrated problem-solving skills and ability to address technical issues
• Capability to schedule appointments and manage time efficiently

Spanish language proficiency is a plus, but not required

• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan