Customer Service Representative Job at Robert Half (Richmond, Virginia)

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this role, you will serve as the first point of contact for residents, addressing their concerns and ensuring timely resolution of maintenance issues. This is a long-term contract position, offering an excellent opportunity to contribute to a government-focused environment.

Job Responsibility

Respond promptly to inbound calls from residents regarding maintenance concerns or issues with their buildings
Document and process work orders efficiently to ensure timely follow-up by the maintenance team
Communicate effectively to gather all necessary details for accurate ticket creation
Collaborate with the maintenance department to ensure all service requests are addressed promptly
Maintain clear and organized records of all interactions and follow-ups
Handle both inbound and outbound calls as required to update residents on the status of their requests
Provide exceptional customer service by addressing inquiries in a thorough and empathetic manner
Ensure compliance with established procedures and protocols for handling maintenance tickets
Identify recurring issues and escalate them to the appropriate team for resolution
Support team efforts in achieving departmental service goals and objectives

Requirements

Minimum of 2 years of experience in a customer service or call center role
Proficiency in managing inbound and outbound calls with a focus on service quality
Strong skills in documenting work orders and processing service tickets
Ability to work collaboratively with teams to ensure effective resolution of maintenance issues
Familiarity with order entry systems and processes
Excellent communication skills to interact professionally with residents and team members
Detail-oriented approach to maintaining accurate records and ensuring follow-ups
Capacity to handle multiple tasks in a fast-paced environment while maintaining professionalism

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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