Customer Service Representative Job at Robert Half (Lyndhurst)

Customer Service Representative

Robert Half

Location:
United States , Lyndhurst

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented Customer Service Representative to join our team near Lyndhurst, New Jersey. In this long-term contract role, you will play a pivotal part in ensuring seamless order management, effective communication, and exceptional service to our customers. This position requires a proactive approach to handling inquiries, resolving issues, and maintaining accuracy in all customer interactions.

Job Responsibility:

Process and manage order entries promptly, ensuring accuracy and timely acknowledgment to customers
Track and modify orders while maintaining consistent communication with the warehouse team
Follow up on urgent orders, including next-day and same-day deliveries, ensuring completion and confirmation before the end of the day
Handle returns, exchanges, and refunds efficiently while adhering to company policies
Provide accurate information regarding products, pricing, and tracking to customers and sales representatives within 24 hours of receiving inquiries
Resolve customer complaints and issues professionally and in a timely manner
Maintain and update customer records and order details in NetSuite
Collaborate with team members and departments to ensure smooth resolution of customer concerns
Report recurring issues to management to facilitate improvements in processes
Suggest enhancements to customer service procedures to optimize the overall customer experience

Requirements:

Previous experience in customer service, preferably in a call center environment
Proficiency in managing order entry and tracking systems
Strong verbal and written communication skills for effective interaction with customers and internal teams
Ability to handle inbound and outbound calls with professionalism and patience
Critical thinking skills to resolve issues effectively and efficiently
Familiarity with NetSuite or similar customer management systems
Capability to manage multiple tasks accurately and meet deadlines
Commitment to providing excellent customer service and maintaining a positive attitude

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
March 12, 2026

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