Customer Service Representative Job at Celeros Flow Technology (Houston)

Job Description

As a Customer Service Representative with our team, you will respond to customer telephone and/or written inquiries regarding product selection, placement of orders, quotations, and complaints to include returns/credits, shortages and adjustments, expediting, and requests for literature. You will evaluate and perform various tasks daily to ensure that customer needs are met, contact other internal company departments such as production control and shipping/receiving to communicate requirements and expedites and update/maintain customer computer database and manual recordkeeping systems for customer accounts.

Job Responsibility

Respond to customer telephone and/or written inquiries regarding product selection, placement of orders, quotations, and complaints to include returns/credits, shortages and adjustments, expediting, and requests for literature
Evaluate and perform various tasks daily to ensure that customer needs are met
Contact other internal company departments such as production control and shipping/receiving to communicate requirements and expedites
Update/maintain customer computer database and manual recordkeeping systems for customer accounts
Quote Copes Vulcan products to customers using the companies’ tools, policies and procedures
Diligently follow up open quotes directly with customer as required by the supervisor
Ensure that companies quote log / CRM is updated accordingly
Receive customer orders and complete all associated data entry for placing orders in ERP systems
Set-up sales orders for order entry daily
Perform order entry responsibilities daily including adding new orders, adding items to existing orders, changing orders, changing items on existing orders, cancelling orders, and cancelling items on existing orders
Key contact for customer requests on open orders
Review customer complaints and issue returned goods numbers or initiate corrective action
Process credits for returned goods under warranty
Provide shipping with updates on preferred shipping methods for customers
Fulfil all customer requests for catalogues and literature
Update and maintain work instructions according to ISO9000 procedures as required
Update and maintain customer master files daily as needed
Performs a lead role in maintaining customer satisfaction and relations
Assist with invoice and payment resolutions

Requirements

Proven discretion with highly confidential information/documents
Must have high degree of integrity, discretion and judgment
Must have the ability to manage diverse volume of work and manage appropriate priorities which involve a high frequency of change
Must have strong ERP skills
Strong computer skills including expertise in Microsoft Word, Excel, PowerPoint and Lotus Notes preferred
Ability to quickly develop proficiency in new programs
Exceptional attention to detail, accuracy, and professionalism
Well organized
Strong communication skills and interpersonal skills
Able to remain extremely professional, composed, and competent in a multi-task, rapid change environment
Associate degree (A.A.) or equivalent from a two-year college or technical school
3-5 years of experience and demonstrated success as a customer service representative or similar in a manufacturing environment
SAP experience required