Customer Service Representative Job at GROWMARK FS, LLC (Elizabethtown)

Customer Service Representative

GROWMARK FS, LLC

Location:
United States , Elizabethtown

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and ensuring smooth order processing from start to finish.

Job Responsibility:

Process and manage customer orders including printing invoice, verifying credit card transactions, enter order into JD Edwards and marking order as shipped
Process credit card refunds accurately and efficiently
Follow up on order preparation, coordinate with the warehouse and logistics teams, and ensure timely delivery to customers
Handle any issues related to orders, including delays, returns, exchanges, refunds, ensuring customer satisfaction
Communicates with customers, salespersons, and other individuals to answer questions, disseminate or explain information, take orders and address complaints
Respond to customer inquiries through various channels, including phone, email, and WooCommerce order notes
Operates office machines such as photocopiers, printers, and personal computers

Requirements:

Normally requires a high school diploma, or the equivalent thereof
1 – 3 years or more of clerical related work experience to demonstrate knowledge of professional communication skills
typing proficiency
Microsoft Office programs
Strong organizational skills and attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
Must have and maintain a valid driver’s license and satisfactory driving record
Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development

What we offer:

Excellent benefits
Health and safety-focused environment
A dynamic team-oriented atmosphere
401(k) & Employer Match
Medical, Dental, & Vision
HSA & Employer Contributions
Life Insurance
Disability
Identity Protection

Additional Information:

Job Posted:
January 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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