Customer Service Representative Job at Baxter (Navan)

Job Description

At Baxter Healthcare Corporation, we are committed to providing flawless customer support. As a Customer Service Representative, you will be central to guaranteeing our customers experience the highest standard of assistance and happiness. Based in our Navan, Co Meath office, this role involves working with a passionate, cross-functional team committed to accomplishing our Customer Care Mission. You'll handle accounts for the German market and serve as a backup for another market. Take advantage of this outstanding chance to highlight your skills in a collaborative and ambitious setting!

Job Responsibility

Accurate processing, monitoring, and acknowledgement of customer orders and quotations within the system
Ensuring orders are placed timely and accurately, meeting customer and operational lead-time requirements, while actively participating in process improvements
Managing customer pricing, including maintaining updated price lists, recording special promotions, and ensuring approvals for variances
Processing credits/debits and handling invoice queries in SAP and customer portals
Providing telephone support and addressing product-related queries
Supporting the sales force platform and managing email activity promptly
Conducting weekly revenue risk reporting and attending internal functional meetings to stay aligned with team goals

Requirements

Diploma/Degree in business or a related field, or equivalent experience
Proficiency in English and German, with knowledge of Dutch considered a plus
Minimum of 4-6 years of successful experience in a customer-focused role
Strong oral and written communication skills, demonstrating interpersonal flexibility
Ability to work effectively in cross-functional teams
Strong organisational skills with a proven ability to prioritize tasks based on business needs
Reputation for exercising good judgement and being results-focused and attentive to quality
Proficiency in digital literacy, including excellent knowledge of Excel and MS Word
Strong numeracy skills, particularly related to data integrity
Working knowledge of SAP or similar order management systems