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We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by handling inquiries, resolving issues, and maintaining accurate records. This position offers an excellent opportunity to contribute to the success of a non-profit organization.
Job Responsibility:
Respond to inbound customer calls promptly, addressing inquiries and resolving concerns with professionalism
Process and manage order entries efficiently to ensure accuracy and timeliness
Provide clear and empathetic communication to assist customers with their needs
Maintain detailed records of customer interactions and transactions
Collaborate with team members to improve service delivery and operational processes
Handle both inbound and outbound calls as required to support organizational goals
Ensure compliance with company policies and procedures during all interactions
Troubleshoot and resolve customer issues effectively, escalating when necessary
Deliver exceptional service that aligns with the values of the non-profit organization
Requirements:
Previous experience in call center or customer service roles
Proficiency in managing order entries and handling inbound calls
Strong communication skills with the ability to convey information clearly and empathetically
Ability to multitask and prioritize in a fast-paced environment
Excellent problem-solving skills to address and resolve customer concerns
Familiarity with handling both inbound and outbound calls
High attention to detail to maintain accurate records
Commitment to providing high-quality service that supports organizational objectives