Customer Service Representative Job at Robert Half (Amelia)

Job Description

We are looking for a Customer Service Representative to join a team in Amelia, Ohio in a Contract to Permanent position. This role supports customers throughout the order and shipping process by providing timely assistance, accurate data entry, and clear communication. The ideal candidate is organized, detail-oriented, and comfortable working closely with internal departments to help ensure a smooth customer experience.

Job Responsibility

Address customer questions and concerns with professionalism, working toward practical and timely resolutions
Enter, review, and maintain customer profiles, order details, and related records with a high level of accuracy
Prepare shipping paperwork, including labels, packing documentation, and other required transportation records
Coordinate with freight providers to secure transportation options, arrange pickups, and support on-time shipment scheduling
Monitor delivery progress and keep customers informed of delays, changes, or other shipment-related updates
Confirm shipping information meets internal standards and assist in resolving billing discrepancies or freight claims
Maintain well-organized files for shipping activity, customer communication, and order documentation
Partner with sales, warehouse, and production teams to support order flow and improve service and shipping processes

Requirements

High school diploma or equivalent required
Prior experience in customer service, shipping support, order processing, or a related operational role
Strong verbal and written communication skills with the ability to interact effectively with customers and internal teams
Comfort using computers, data entry systems, and order or shipping software in a daily work environment
Ability to manage multiple tasks, shift priorities, and stay organized in a fast-paced setting
Strong attention to detail with a dependable and accountable approach to daily responsibilities
Experience handling inbound customer inquiries, outbound follow-up, or call center support is preferred