Customer Service Representative

• Interact with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience
• Support the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience
• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
• Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
• Proactively address customer concerns with confidence
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
• Promote all alteration services and personalization options
• Maintain store-standards to support a flawless shopping experience
• Maintain a high standard of dress to meet the Dress Code policy
• Respond promptly to all customer questions providing product and service information
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
• Assist with all sales promotions and visual updates
• Other duties as assigned

High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Referral Incentive Program
• Generous Dream Maker Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance