Customer Service Representative Jobs

Customer Service Representative

Helpware

Location:
Uganda

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Helpware is a technology-driven company with offices in Uganda, USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. Our Uganda team is growing and we're looking for Customer Service Representatives to join us.

Job Responsibility:

Exceed customer expectations with guidance, knowledge, and passion for technology
Figure out how technology works when things go wrong
Effectively prioritize and manage time
Multitask across systems and applications
Analyze, isolate and resolve a variety of complex technical issues
Comfortably navigate a technical environment
Engage customers, explaining step by step solutions with patience and an approach tailored to each individual customer
Fix technical issues and provide incredible customer experience

Requirements:

You are strong in spoken and written English (at least C1)
Minimum 1-year professional customer service experience or equivalent customer facing role
Experience supporting customers via e-mail, and/or chat
Passion for customer service and ownership of customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to different audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Organized and detail-oriented, able to recognize patterns
Thrives on a team where expertise is shared and feedback is welcomed
Solution and satisfaction driven, being able to discern when to provide compensation
Knowledge of Office 360
Experience with Zendesk, ServiceDesk or Freshdesk
Able to meet minimum typing speed of 40 WPM while chatting with customers
Interested in ecommerce with possible previous experience in leading ecommerce clients

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

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