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Customer Service Representative

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Helpware

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Location:
Uganda

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Helpware is a technology-driven company with offices in Uganda, USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. Our Uganda team is growing and we're looking for Customer Service Representatives to join us.

Job Responsibility:

  • Exceed customer expectations with guidance, knowledge, and passion for technology
  • Figure out how technology works when things go wrong
  • Effectively prioritize and manage time
  • Multitask across systems and applications
  • Analyze, isolate and resolve a variety of complex technical issues
  • Comfortably navigate a technical environment
  • Engage customers, explaining step by step solutions with patience and an approach tailored to each individual customer
  • Fix technical issues and provide incredible customer experience

Requirements:

  • You are strong in spoken and written English (at least C1)
  • Minimum 1-year professional customer service experience or equivalent customer facing role
  • Experience supporting customers via e-mail, and/or chat
  • Passion for customer service and ownership of customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to different audiences
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Organized and detail-oriented, able to recognize patterns
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Solution and satisfaction driven, being able to discern when to provide compensation
  • Knowledge of Office 360
  • Experience with Zendesk, ServiceDesk or Freshdesk
  • Able to meet minimum typing speed of 40 WPM while chatting with customers
  • Interested in ecommerce with possible previous experience in leading ecommerce clients

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
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