Customer Service Representative, Office Angels

Customer Service Representative

Office Angels

Location:
United Kingdom, Woking

Category:
Customer Service

Contract Type:
Employment contract

Salary:

27000.00 - 30000.00 GBP / Month

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Job Description:

As a Customer Service Representative, you will be the first point of contact for residential clients, helping guide them through their journey. You'll work closely with a small, dedicated team and the Sales & Marketing Manager to turn inquiries into successful outcomes.

Job Responsibility:

Handle incoming calls and email enquiries with professionalism and care
Guide clients through our free identification service
Provide tailored advice to convert enquiries into survey bookings
Follow up on proposals to secure confirmed instructions
Set up new projects in MS Dynamics CRM, assign consultants, raise invoices, and process payments
Draft standard residential management plans
Support the Sales & Marketing Manager with research and admin tasks

Requirements:

Minimum 2 years' experience working in a customer services/ Sales Support
Excellent communication and interpersonal skills
Strong organisational and planning abilities
Proficiency with Microsoft Dynamics and general office software
A positive, results-driven mindset

What we offer:

31 days annual leave (including public holidays)
Enhanced Sick Pay
Life Assurance
Profit Share Scheme
Progression opportunities

Additional Information:

Job Posted:
June 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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