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Customer Service Representative

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom , Woking

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

27000.00 - 30000.00 GBP / Month
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Job Description:

As a Customer Service Representative, you will be the first point of contact for residential clients, helping guide them through their journey. You'll work closely with a small, dedicated team and the Sales & Marketing Manager to turn inquiries into successful outcomes.

Job Responsibility:

  • Handle incoming calls and email enquiries with professionalism and care
  • Guide clients through our free identification service
  • Provide tailored advice to convert enquiries into survey bookings
  • Follow up on proposals to secure confirmed instructions
  • Set up new projects in MS Dynamics CRM, assign consultants, raise invoices, and process payments
  • Draft standard residential management plans
  • Support the Sales & Marketing Manager with research and admin tasks

Requirements:

  • Minimum 2 years' experience working in a customer services/ Sales Support
  • Excellent communication and interpersonal skills
  • Strong organisational and planning abilities
  • Proficiency with Microsoft Dynamics and general office software
  • A positive, results-driven mindset
What we offer:
  • 31 days annual leave (including public holidays)
  • Enhanced Sick Pay
  • Life Assurance
  • Profit Share Scheme
  • Progression opportunities

Additional Information:

Job Posted:
June 19, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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