Customer Service Representative Job at Beacon Hill (Huntersville)

Job Description

The Customer Service Representative provides support for customer service operations, ensuring smooth billing, account management, and communication with customers. This role involves problem-solving, managing customer inquiries, coordinating with internal teams, and ensuring accuracy in billing and account records. The ideal candidate thrives in a fast-paced environment, values excellent customer service, and has strong organizational and communication skills.

Job Responsibility

Deliver excellent customer service, addressing inquiries, concerns, and account issues in accordance with company policies
Handle complex customer concerns and provide guidance as needed
Support billing operations for multiple customer groups, ensuring accuracy, timely processing, and proper documentation
Manage account updates, refunds, rate changes, and reconciliations
Assist with scheduling, work order management, and coordination of service activities
Maintain and use the customer information system, troubleshooting minor issues as needed
Collaborate with internal teams during special events or outages to ensure customer support needs are met
Generate and review daily, monthly, and ad hoc reports to support operational and financial accuracy
Recommend updates to customer service policies and procedures to improve efficiency and service quality

Requirements

High school diploma or equivalent required
vocational or technical training preferred
Minimum 2 years of experience with electric utility systems, customer service, or related operations
Experience in billing, account management, or financial reconciliation preferred
Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment
Excellent communication, organizational, and teamwork skills
Comfortable with standard office equipment, including computers, keyboards, and software systems

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