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Customer Service Representative

axereal.com Logo

AXEREAL SCA

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Location:
Belgium , Antwerp

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Customer Service Representative, at our malt house, you will be the key link between our customers, the commercial team, and our production department. You ensure that orders are handled smoothly, customer inquiries are answered promptly and every client receives top quality service.

Job Responsibility:

  • Manage customer accounts and follow up on orders from A to Z: Manage sales orders and schedules in JDE including amendments and cancellations
  • Handle invoicing, credit/debit notes, and support payment processes by working closely with credit control
  • Communicate with customers regarding deliveries, stock levels, transport and product specifications
  • Building strong customer relationships by understanding their requirements, needs and expectations and by providing them timely and professional answers regarding the order status, invoices, contract balances
  • Monitor customer order patterns and take proactive action to anticipate demand
  • Coordinate with internal departments such as supply chain planning, the commercial team, production, finance
  • Organize and optimize logistics operations, always aiming for efficiency and customer satisfaction
  • Plan and coordinate co-product collections, ensuring smooth and secure pick-ups
  • Ensure accurate logistics and customer data management
  • Maintain and update systems and databases that support accurate demand forecasting, shipment tracking, and inventory management

Requirements:

  • You have a bachelors degree or equivalent professional experience
  • You bring minimum 2 years of experience in a customer service, logistics or internal sales position within an international environment
  • You have a good understanding of overall supply chain processes
  • You are confident, assertive and highly customer-oriented with a strong focus on building lasting relationships
  • You have a proactive mindset with the ability to anticipate customer needs
  • You have a strong sense of ownership and good organizational skills
  • You work in a structured way with attention to detail
  • You like to work collaboratively across departments and continuously improve processes
  • You are fluent in English

Nice to have:

  • Experience within an industrial context is a plus
  • good knowledge of Dutch, French and any other European language are an asset
  • Experience with ERP systems is a plus
What we offer:
  • We offer an attractive salary and benefits package
  • can offer career opportunities internationally
  • focusing on flexibility, inclusion, collaboration and health and wellbeing

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
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