Customer Service Representative Jobs

Customer Service Representative

AXEREAL SCA

Location:
Belgium , Antwerp

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Service Representative, at our malt house, you will be the key link between our customers, the commercial team, and our production department. You ensure that orders are handled smoothly, customer inquiries are answered promptly and every client receives top quality service.

Job Responsibility:

Manage customer accounts and follow up on orders from A to Z: Manage sales orders and schedules in JDE including amendments and cancellations
Handle invoicing, credit/debit notes, and support payment processes by working closely with credit control
Communicate with customers regarding deliveries, stock levels, transport and product specifications
Building strong customer relationships by understanding their requirements, needs and expectations and by providing them timely and professional answers regarding the order status, invoices, contract balances
Monitor customer order patterns and take proactive action to anticipate demand
Coordinate with internal departments such as supply chain planning, the commercial team, production, finance
Organize and optimize logistics operations, always aiming for efficiency and customer satisfaction
Plan and coordinate co-product collections, ensuring smooth and secure pick-ups
Ensure accurate logistics and customer data management
Maintain and update systems and databases that support accurate demand forecasting, shipment tracking, and inventory management

Requirements:

You have a bachelors degree or equivalent professional experience
You bring minimum 2 years of experience in a customer service, logistics or internal sales position within an international environment
You have a good understanding of overall supply chain processes
You are confident, assertive and highly customer-oriented with a strong focus on building lasting relationships
You have a proactive mindset with the ability to anticipate customer needs
You have a strong sense of ownership and good organizational skills
You work in a structured way with attention to detail
You like to work collaboratively across departments and continuously improve processes
You are fluent in English

Nice to have:

Experience within an industrial context is a plus
good knowledge of Dutch, French and any other European language are an asset
Experience with ERP systems is a plus

What we offer:

We offer an attractive salary and benefits package
can offer career opportunities internationally
focusing on flexibility, inclusion, collaboration and health and wellbeing

Additional Information:

Job Posted:
December 23, 2025

Employment Type:

Fulltime

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