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Randstad Logo Randstad · Customer Service

Customer Service Representative

Canada, Edmonton · Job Posted May 26, 2026
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Job Description

Are you a... Detail-oriented professional who loves keeping things moving? Do you have a knack for solving problems and a background in the Food Industry? We are looking for a proactive Customer Service Representative to join a fast-paced team where your ability to juggle order entries, track shipments, and support a sales team will truly shine. If you are someone who thrives on accuracy and great communication, this is the role for you!

Job Responsibility

  • Accurately enter orders from various platforms in a timely manner
  • Handle incoming and outgoing calls, providing updates on order status and tracking shipments
  • Keep customer profiles and 3rd party portals updated
  • Process consumer complaints through the QSM portal and follow up
  • Work closely with the logistics team on new orders, delivery changes, and ensuring samples are delivered on time
  • Assist the outside sales team with questions, sample requests, and follow-ups
  • Print and verify daily performance reports to ensure all data is 100% accurate

Requirements

  • Previous experience working within the Food/CPG industry is required
  • Comfortable using ERP systems (like NAV) and retail portals
  • manual dexterity for consistent computer use is essential
  • Ability to maintain detailed checklists and backup information for various accounts
  • Ready to be fully cross-trained to support colleagues and onboard new team members
  • Excellent email etiquette for coordinating with Purchasing, Logistics, and CSMs
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