Customer Service Representative

• Greet and assist customers at the front desk, addressing inquiries and providing information
• Handle incoming and outgoing calls, ensuring prompt and attentive communication
• Process payments accurately and efficiently, maintaining detailed records
• Manage paperwork and documentation with a strong focus on accuracy and attention to detail
• Resolve customer concerns, including handling disputes and addressing challenging situations
• Coordinate the release of vehicles from the tow yard, ensuring proper procedures are followed
• Perform general clerical tasks, including filing, order entry, and data management
• Maintain a clean and organized front office environment
• Deliver excellent customer service, fostering positive relationships with clients

• Minimum of 2 years of experience in customer service or a related role
• Strong communication skills, both verbal and written
• Ability to handle challenging situations and resolve conflicts effectively
• Proficiency in order entry and basic computer applications
• Detail-oriented with excellent organizational skills
• Experience in managing payments and financial transactions
• Ability to maintain a detail-oriented approach and adapt to a fast-paced environment

Familiarity with clerical and receptionist duties is preferred

• medical, vision, dental, and life and disability insurance
• company 401(k) plan