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Our organization is actively seeking a Customer Service Representative to join our team. This role is crucial in maintaining positive relationships with clients and ensuring that every customer interaction reflects our commitment to excellence.
Job Responsibility:
Respond to customer inquiries via phone, email, or chat, providing accurate information and resolutions
Maintain up-to-date knowledge of company products, services, policies, and procedures
Handle and document customer feedback, concerns, and complaints in a courteous and timely manner
Collaborate with internal teams to resolve complex issues and help implement service improvements
Track and process orders, returns, account updates, and other transactions as needed
Meet or exceed individual and team performance metrics, including customer satisfaction and response times
Requirements:
Call center experience required
Minimum of 2 years proven customer service or call center background
Previous experience in banking or insurance is highly desirable