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We are looking for a dedicated Customer Service Representative to join our team in So. Burlington, Vermont. This long-term contract position is ideal for individuals who thrive in a fast-paced environment and enjoy delivering exceptional service. This role offers opportunities for growth, competitive pay, and the chance to make a meaningful impact within the transportation equipment manufacturing industry.
Job Responsibility:
Provide attentive and courteous assistance to customers, addressing inquiries and resolving issues promptly
Handle payments, returns, troubleshooting, and part orders with accuracy and efficiency
Promote and upsell extended warranties and maintenance services to customers
Collaborate with team members to ensure seamless communication and customer satisfaction
Utilize call center systems and tools to manage customer interactions effectively
Maintain detailed records of customer interactions and transactions
Participate in training sessions to develop product knowledge and improve service delivery
Support remote customers by providing guidance and troubleshooting technical challenges
Adhere to company policies and procedures while maintaining a high level of attention to detail
Strive to exceed customer expectations and contribute to the overall success of the team
Requirements:
Previous experience in a call center or customer service role is preferred
Familiarity with Epic systems or similar software is highly desirable
Strong ability to upsell products and services to customers
Excellent communication and interpersonal skills
Proven ability to handle payments, returns, and technical troubleshooting
High attention to detail and organizational skills
Flexibility regarding pre-employment requirements, with the ability to start pending clearance
Willingness to undergo a three-week training program to ensure success in the role
What we offer:
medical, vision, dental, and life and disability insurance