Customer Service Representative

• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner
• Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies
• Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions
• Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols
• Translate verbal communications into clear and concise written documentation as required
• Collaborate with internal teams to ensure smooth operations and a positive customer experience
• Assist in training new team members and supporting colleagues with administrative tasks when necessary
• Monitor and meet performance metrics related to accuracy, quality, and attendance
• Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs
• Uphold the organization's commitment to diversity, inclusion, and superior customer care

• Proven experience in customer service, preferably within the healthcare or insurance industry
• Strong data entry and documentation skills with high attention to detail
• Proficiency in Microsoft Office Suite and other relevant software applications
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Familiarity with healthcare systems, claims processing, and benefit functions is highly desirable
• Demonstrated ability to meet performance metrics and adhere to company policies
• Flexibility to work various shifts, including occasional overtime and holidays, as needed

Bilingual proficiency in Spanish

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training