Customer Service Representative

• Respond to incoming calls from credit union members and provide accurate, courteous assistance with routine account and service inquiries
• Guide members through questions related to balances, account activity, and available financial products while maintaining a calm and supportive tone
• Deliver thoughtful service to a diverse member base, including individuals who may require extra patience and clear communication
• Navigate multiple screens and internal applications efficiently to research information, document interactions, and complete service tasks
• Maintain detailed and accurate records of member conversations and follow established procedures for call handling and issue resolution
• Support the team during elevated call volume by managing requests efficiently and helping ensure consistent member service levels
• Participate fully in onboarding, orientation, and role-based training to build product knowledge and operational readiness
• Work a schedule that includes weekday shifts and two Saturday mornings per month, with adjusted time during the week to remain within standard hours

• Previous experience in inbound customer service, call center support, or a similar high-volume service environment
• Strong verbal communication skills with the ability to explain information clearly and professionally
• Demonstrated patience, empathy, and a customer-focused mindset when assisting members with varying needs
• Comfortable using multiple computer screens and learning several software systems at the same time
• Reliable attendance and consistent punctuality in a team setting that depends on schedule adherence
• Ability to manage competing tasks efficiently while maintaining accuracy and attention to detail
• Experience in banking, financial services, or a credit union setting is preferred

Experience in banking, financial services, or a credit union setting is preferred

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training