Customer Service Representative Job at Robert Half (Lexington-Fayette)

Customer Service Representative

Robert Half

Location:
United States , Lexington-Fayette

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

13.00 USD / Hour

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Job Description:

Robert Half is looking for a dedicated Customer Service Representative to join our team in Lexington-Fayette, Kentucky, within the hospitality industry. This contract-to-permanent role focuses on delivering exceptional reservation services while maintaining strong client relationships and adhering to travel policies. The ideal candidate will thrive in a fast-paced environment and ensure all requests are handled accurately and efficiently.

Job Responsibility:

Handle reservation requests involving 1-10 room-nights, ensuring they align with client travel policies and preferences
Communicate professionally and promptly with clients to address outstanding requests and resolve any issues related to reservations
Research and select hotel options that meet client financial goals and travel guidelines, including per diem and mileage parameters
Accurately input reservation details into the system while maintaining data integrity
Demonstrate knowledge of hotel industry trends and regional markets to provide informed recommendations
Collaborate with Account Management and Hotel Network teams to identify preferred hotels for clients and enhance service offerings
Address and amend reservation changes such as extensions or early departures to ensure client satisfaction
Attend required training sessions, meetings, and events to stay updated on industry practices and company standards
Identify opportunities to offer clients in-network hotel options to optimize their experience
Ensure all deadlines are met and provide exceptional service that exceeds client expectations

Requirements:

Proven ability to work effectively in a team-oriented environment while delivering high-quality customer service
Strong proficiency in Microsoft Word, Excel, Outlook, and internet navigation
Experience in customer service, call center operations, or client relations
Accurate data entry skills and attention to detail
Solid communication skills with the ability to address client needs professionally and efficiently
Familiarity with the hospitality industry and hotel reservation processes
Strong problem-solving skills and decision-making abilities
Capacity to adapt to changing business needs and handle varying workloads

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

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