Customer Service Representative Job at Robert Half (San Diego)

Customer Service Representative

Robert Half

Location:
United States , San Diego

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Healthcare customer service requires more than just answering questions—it requires clarity, patience, and precision. We are seeking a Customer Service Representative to support a growing healthcare organization in San Diego. This role focuses on assisting patients with scheduling, insurance inquiries, and general support while ensuring a high level of professionalism and confidentiality. This is a great opportunity for someone who enjoys structured processes but also values meaningful interactions with people.

Job Responsibility:

Handle inbound and outbound calls related to scheduling, billing, and general inquiries
Assist patients with appointment coordination and follow-ups
Verify insurance information and explain basic coverage details
Maintain accurate patient records within electronic systems
Resolve patient concerns or escalate issues appropriately
Support administrative tasks such as data entry and documentation
Ensure compliance with HIPAA and company policies

Requirements:

1–3 years of customer service experience, preferably in healthcare or call center environments
Familiarity with medical terminology and insurance processes preferred
EMR/EHR Systems: Epic, Cerner, or similar (preferred)
Microsoft Office Suite (required)
Call center or CRM systems experience (preferred)
Strong communication and problem-solving skills
Ability to handle high call volumes and multitask
High attention to detail and data accuracy
Professionalism and ability to handle sensitive information

Nice to have:

Familiarity with medical terminology and insurance processes
EMR/EHR Systems: Epic, Cerner, or similar
Call center or CRM systems experience

What we offer:

medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan
free online training

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Robert Half - All Job Offers

Job Link Share:

Compare pay for this role

Aggregated ranges from job postings for Customer service representative.

Customer service representative salary