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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Amherst

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our client's team in Amherst, Massachusetts. In this contract role, you will play a vital part in assisting customers, managing data, and ensuring smooth communication through various channels. This position requires strong attention to detail and a customer-focused approach.

Job Responsibility:

  • Respond promptly to customer inquiries through inbound calls, providing accurate information and solutions
  • Make outbound calls to follow up on customer requests or resolve issues efficiently
  • Accurately input customer information and order details into the system to maintain organized records
  • Handle customer concerns with professionalism, ensuring satisfaction and fostering positive relationships
  • Maintain detailed notes and records of interactions using the designated tools
  • Collaborate with internal teams to address customer needs and provide timely updates
  • Perform routine order entry tasks with precision to ensure smooth processing
  • Monitor and prioritize incoming requests to manage workload effectively
  • Uphold company standards by delivering exceptional service consistently

Requirements:

  • Proven experience in customer service or a related field
  • Proficiency in order entry and managing data accurately
  • Strong communication skills for handling inbound and outbound calls effectively
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Familiarity with data entry systems and tools
  • Problem-solving skills to address customer concerns promptly
  • Attention to detail to maintain accurate records and documentation
  • Team-oriented mindset with the ability to collaborate and adapt to changing needs
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 26, 2026

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